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- 4 Marks
Question
b) Technology is what moves the wheel of competition. For example, banks have moved away from the cumbersome processes of cash deposits and withdrawals over the years. In fact, with some banks, customers can transact business in the comfort of their homes through internet banking. This is an aspect of Business Process Re-engineering (BPR).
Required:
State FOUR (4) challenges to be faced when developing BPR. (4 marks)
Answer
Challenges to be faced in developing BPR:
- Radical Change May Be Too Expensive: Implementing BPR often involves significant financial investment, which can be prohibitive for many organizations.
- Radical Change May Be Too Risky: The uncertainty associated with BPR can pose a risk to the stability of the organization, potentially leading to failure.
- Overemphasis on Technology: Focusing too heavily on technology can lead to neglecting other important aspects, such as human resources and organizational culture.
- Focus on Cost Reduction: BPR may prioritize cost reduction over other critical factors, such as quality and customer satisfaction, which can negatively impact the overall success of the process.
(4 marks)
- Topic: Models of evaluation Quality
- Series: NOV 2021
- Uploader: Dotse