Applications of Information Technology in Business Organizations

i) Transaction Processing System (TPS):
A Transaction Processing System refers to any information system that supports the monitoring, collection, storage, and processing of data from an organization’s primary business transactions, each of which generates data. A transaction processing system is used to collect and process daily transactions of an organization. TPS serves as an input for an organization’s customer relationship management, business intelligence, and knowledge management.

ii) Decision Support System (DSS):
A Decision Support System is an information system that aids managers in making decisions based on built-in models. The objective of a Decision Support System is to support managers in their work with reference to all decisions at the management level.

(2.5 marks for each = 5 marks)