- 6 Marks
Question
Your company has implemented a Total Quality Management approach (TQM), but this has been resisted by most of the employees. State THREE reasons that might have accounted for such resistance. (6 marks)
Answer
- Lack of consistency of purpose: There may be a lack of consistency of purpose for the implementation of the total quality management concept.
- Overemphasis on short-term benefits: If there is too much emphasis on short-term benefits for implementing TQM, it may lead to resistance.
- Inadequate preparation and training: If management fails to prepare the employees through training before the implementation takes place, this can lead to resistance.
(Any 3 x 2 marks = 6 marks)
- Tags: Employee Resistance, Organizational Change, Resistance, Total Quality Management, TQM
- Level: Level 1
- Topic: Operations strategy
- Series: NOV 2016
- Uploader: Dotse