Question Tag: Market Entry

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Franko Ltd is a producer of accounting software for SMEs. The software is very easy to use, even for a layperson, and has significant functionality for the price level of GH¢4,959 per annum. The package includes all functionality to comply with tax payments, including income tax, (PAYE) and VAT, as well as creditor and debtor accounting and some customer relationship management functions. The firm also has an enhanced package that includes telephone support and free updates for GH¢499 per annum.

Franko Ltd has been very successful, and this has led the firm to expand internationally, after starting and developing a business over the past five years, mostly in Accra, Ghana. Franko Ltd has decided to expand into the African market and has chosen to enter the Nigerian market by acquiring a Nigerian accounting software business as an entry route into that market, as it is perceived to be different from the Ghanaian market.

Required:

a) Explain FOUR (4) challenges Franko Ltd may face in the acquisition. (8 marks)

b) Advise Franko Ltd on how to effectively address the challenges they may face in planning and completing such an acquisition. (12 marks)

a) Challenges Franko Ltd May Face in the Acquisition (8 marks):

  1. Performance Risk:
    • The target business may not perform as well as expected after the acquisition. Franko Ltd might face challenges in achieving the anticipated synergies and returns, especially in a market that is different from its home market.
  2. Cultural Differences:
    • The organizational cultures of the two firms may be incompatible, which can be particularly challenging in cross-border acquisitions. Differences in business practices, communication styles, and workplace norms between Ghanaian and Nigerian markets can lead to integration issues.
  3. Retention of Key Employees:
    • Key employees in the target firm may leave after the acquisition, which could result in a loss of critical knowledge and expertise. Retaining talent in the acquired company is essential for a smooth transition and continued success.
  4. Regulatory and Legal Challenges:
    • Franko Ltd may face regulatory and legal challenges in the Nigerian market, including differences in business laws, tax regulations, and compliance requirements. Navigating these challenges can be complex and time-consuming.

b) Strategies to Address the Challenges in Acquisition (12 marks):

  1. Comprehensive Pre-Acquisition Research:
    • The extent and quality of the planning and research Franko Ltd does before pursuing the acquisition will largely determine the outcome. Franko Ltd should conduct extensive research on the Nigerian accounting software sector to identify potential acquisition targets that align with its strategic goals. Engaging with experienced advisors, such as legal and financial consultants with expertise in cross-border acquisitions, can provide valuable insights and reduce risks.
  2. Friendly Acquisition Approach:
    • Any deal should be friendly, ensuring the cooperation of the target firm’s shareholders and management. Franko Ltd should understand the goals of the target’s existing owners and offer terms that align with their interests. This might include retaining key management personnel for a specified period post-acquisition to ensure continuity.
  3. Due Diligence:
    • Franko Ltd should perform comprehensive due diligence on the target firm. This process should cover financial, legal, human resources, and operational aspects, with a particular focus on cultural compatibility and market-specific risks. Understanding the organizational culture of the target firm is crucial, especially in a cross-border context, to anticipate integration challenges.
  4. Integration Strategy:
    • Post-acquisition integration is critical to the success of the acquisition. Franko Ltd should decide whether to maintain the acquired Nigerian firm as a stand-alone entity initially or integrate it incrementally into its operations. A phased integration approach can minimize disruptions and allow Franko Ltd to learn about the Nigerian market and business environment gradually.
  5. Communication and Change Management:
    • Effective communication and change management are essential during the integration process. Franko Ltd should ensure transparent communication with employees and stakeholders of the acquired company, addressing concerns and aligning everyone with the company’s strategic objectives.
  6. Regulatory Compliance:
    • Franko Ltd should work closely with local legal experts to navigate the regulatory and legal landscape in Nigeria. Ensuring full compliance with local laws and regulations will prevent potential legal issues and contribute to the smooth operation of the acquired business.