Question Tag: Front-line Management

a) Key features of Supervision:

1. Front-line manager:
   Supervisors are the first line of management and are responsible for managing non-managerial employees and ensuring that day-to-day operations run smoothly.
2. Technical and operational work:
   Supervisors often perform technical tasks and ensure that operational procedures are followed effectively.
3. Gatekeeper for communication:
   Supervisors facilitate communication between upper management and non-managerial staff, ensuring that instructions and feedback are clearly conveyed.
4. Monitoring and control:
   Supervisors continuously monitor performance and provide guidance to ensure that work meets the required standards.

(4 points @ 2.5 marks each = 10 marks)

b) Managerial skills beneficial to a leader:

1. Entrepreneurship:
   The ability to identify business opportunities and take initiative in pursuing them.
2. Interpersonal skills:
   Includes communication, negotiation, conflict resolution, and the ability to motivate and inspire others.
3. Decision-making and problem-solving:
   The capacity to make informed decisions and solve problems efficiently, often under pressure.
4. Time-management:
   Effectively organizing and managing time to prioritize tasks and meet deadlines.
5. Self-development:
   Continuously improving personal skills and knowledge through learning and experience.

(5 points @ 2 marks each = 10 marks)