Reliability of Information System

• Network connections: The management of the company should ensure that there is constant and consistent network connections. This can be done by making sure the connectivity infrastructure in the company is always functional to avoid unnecessary downtimes.
• Availability of expertise: There is the need to ensure the required personnel with the needed expertise are made available to facilitate efficient and constant operations and also to rectify all faults when they occur.
• Data security: There is the need to ensure that organisational and customer details stored in the company’s database is protected. This is to prevent the incidence of unauthorised persons hacking into the system to steal or tamper with such details.
• Back-up: There should be an efficient back-up system for the existing information system. This will ensure that the operational information system will have a support in case there is break down in the transmission of the main system.
• Regular update and upgrading of software and hardware: The management of the company should ensure that there is constant update and upgrading of the software and hardware for the information system. This is to ensure that customers are provided with efficient services.