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- 10 Marks
Question
a) Akosua Textiles Ltd has grown from a hand weaving “kente” factory to a modern textiles and fabric processing company with shops spreading across the country. The company faces a lot of system challenges, and the Board appointed a systems expert to conduct a review of systems and technology within the company.
The findings of the expert were:
- The systems are generally weak and the benefits of modern software applications are lacking.
- The accuracy and completeness of information received by head office from shops need to improve.
- The existing financial system is struggling to cope with the rapid growth of sales.
- Common computerized stock records will also be required for proper inventory management and control.
- Internet possibilities are being missed and there is no virtual network.
Required:
Identify FIVE ways in which Information Technology and Information Systems might improve Akosua Textiles Ltd.
(10 marks)
Answer
- Establish a Well-Designed Website: Akosua Textiles could invest in a website to provide information to customers, enhance the brand, offer online booking for optical appointments, and sell own-brand products. The site should include e-commerce and be a key marketing tool integrated with back-office systems.
(2 marks) - Establish a Wide Area Network (WAN): By linking computers at shops together, a WAN would facilitate improved communication and collaboration between shops. It would enable data and information sharing quickly and effectively, providing a platform for organization-wide systems.
(2 marks) - Implement a New Integrated Sales, Stock, and Financial System: A common stock and point-of-sale system, integrated into the proposed new financial system, would save time analyzing and searching for information in shops and enable quicker and more accurate production of financial information.
(2 marks) - Introduce Consistent, Simplified Operational Procedures: The new sales system should include an Electronic Funds Transfer at Point of Sale (EFTPOS) system. This would enable staff to process sales more efficiently, improving customer service and reducing time spent on accounting and administration tasks.
(2 marks) - Implement an Executive Information System (EIS): An EIS would enable senior managers to produce tailored high-level information to support strategic decisions. The software should facilitate the monitoring of Key Performance Indicators (KPIs) linked to Critical Success Factors (CSFs).
(2 marks)
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